Context & contribution

Qtix connected the customer's phone with the service center's queue. As the sole developer at Asterisque Technology, I built the mobile apps and the web apps used at the venue.

  • Built the Android and iOS apps for taking queue numbers remotely and following the line in real time.
  • Built the web apps for TV queue displays and counter kiosks.
  • Connected the customer-facing experience with the service center's queue workflow.

The judgment I carry forward

The queue needed to reach beyond the waiting room. Connecting remote tickets with the counter workflow let people decide when to travel instead of spending that time at the venue.

Outcome and scope

The product was built, but recognition did not translate into enough paying venues. The company closed in January 2016.

My role covered product development in 2014–2016.

Sources & further reading

First-person accounts and project publications provide more detail below.

My Qtix career account First-person record of the apps, role, and company closure.